If you receive an item you are unhappy with or encounter a problem with one of our products please contact us via the contact page and we'll get straight on to finding a solution - we want your vaping experience to be a pleasurable one and value your business.
Pure Vapor is proud to offer a six month warranty on all batteries and chargers sold individually or contained in starter kits as long they have not been tampered with or showing signs of external damage caused by the user.
We are however unable to supply a warranty for clearomizers as they are open to misuse if directions are not followed or mistreated.
We are also unable to offer a warranty on e-liquid or e-filters as the flavours are subjective.
We will replace/refund on any item that is D.O.A. (damaged or dead on arrival).
These warranties do not affect your rights under the consumer guarantees act which we will always meet.